Frequently Asked Questions

Asseminate Solutions is a full-service digital agency specializing in:

• Website Design & Development - Custom, responsive websites for all business needs
• Management Systems - CRM, inventory, project management, and custom dashboards
• Cloud Based Solutions - Cloud migration, SaaS applications, hosting, and API development
• Branding & Printing - Logo design, marketing materials, and print services

With over 7 years of experience, we've completed 1000+ projects for 750+ clients worldwide.

We have two offices in Sri Lanka:

Weliveriya Office (Main):
135/1, Kirindivela Road, Etikeleghala, Weliveriya, Western Province (11710)

Malabe Office:
23/17A, New Kandy Road, Kaduwela, Malabe, Western Province (10640)

However, we work with clients globally through online communication and collaboration tools.

Yes! We work with clients from all over the world. Our team is experienced in remote collaboration and we use modern communication tools to ensure smooth project delivery regardless of location. We've successfully completed projects for clients in Asia, Europe, North America, and Australia.

Monday - Friday: 9:00 AM - 6:00 PM (Sri Lanka Time)
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed

For urgent matters, you can reach us via email or WhatsApp, and we'll respond as soon as possible.

Our standard website package includes:

• Custom responsive design (mobile, tablet, desktop)
• Professional layout and UI/UX design
• Content management system (CMS)
• Contact forms and email integration
• Basic SEO optimization
• Social media integration
• SSL certificate setup
• 1 year of domain registration
• 3 months of hosting (if using our hosting)
• 30-day bug fix warranty
• Training on how to manage your website

Additional features like e-commerce, advanced integrations, and custom functionality are available as add-ons.

Absolutely! We offer website redesign services to modernize outdated websites, improve user experience, enhance mobile responsiveness, and boost performance. We'll analyze your current site, identify areas for improvement, and create a fresh design while preserving your content and SEO rankings.

Yes, we offer monthly maintenance packages that include:

• Regular security updates
• Plugin and software updates
• Website backups
• Performance monitoring
• Content updates (limited hours per month)
• Technical support
• Uptime monitoring

Maintenance plans start from affordable monthly rates. Contact us for a custom quote.

Yes! We provide basic on-page SEO optimization with all our websites, including meta tags, structured data, and performance optimization. For more comprehensive SEO and digital marketing services, we can recommend trusted partners or discuss adding these services to your project scope.

Yes! We build native mobile applications for both iOS and Android platforms, as well as cross-platform solutions. Our mobile app development services include:

• Native iOS Apps (Swift/Objective-C)
• Native Android Apps (Kotlin/Java)
• Cross-Platform Apps (React Native, Flutter)
• Progressive Web Apps (PWAs)
• Mobile app UI/UX design
• App Store and Google Play deployment
• App maintenance and updates
• API integration and backend development

Whether you need a simple app or a complex mobile solution with advanced features, our experienced team can bring your vision to life. We follow platform-specific guidelines to ensure the best user experience on each device.

Website costs vary based on complexity, features, and requirements. Here are general ranges:

• Basic Website (5-10 pages): Starting from LKR 75,000
• Business Website (10-20 pages): LKR 150,000 - 300,000
• E-commerce Website: LKR 250,000 - 500,000+
• Custom Web Application: Custom quote based on requirements

Contact us for a detailed, personalized quote based on your specific needs.

We accept multiple payment methods for your convenience:

• Bank transfer (local and international)
• Credit/Debit cards
• Online payment platforms
• PayPal (for international clients)
• Installment plans (for larger projects)

Our standard payment structure is:

• 50% Deposit: Required upfront to begin work
• 30% Milestone Payment: After design approval (if applicable)
• 20% Final Payment: Upon project completion and delivery

For larger projects, we can arrange custom milestone payments. Monthly services are billed at the beginning of each month.

Our refund policy:

• Initial deposits are non-refundable once work has commenced
• If you're unsatisfied with the work, we'll make revisions to meet your expectations
• Monthly services can be canceled with prorated refunds for unused portions
• Quality issues are addressed through revisions before considering refunds

We're committed to your satisfaction and will work with you to resolve any concerns.

No, we believe in transparent pricing. All costs are outlined in your project proposal, including:

• Design and development costs
• Domain registration (if applicable)
• Hosting fees (if using our hosting)
• Third-party services (stock photos, premium plugins, etc.)
• Revisions beyond the agreed scope

Any additional costs that arise during the project will be discussed and approved by you before proceeding.

Typical timelines:

• Basic Website (5-10 pages): 2-3 weeks
• Business Website (10-20 pages): 4-6 weeks
• E-commerce Website: 6-10 weeks
• Custom Web Application: 8-16 weeks or more

Timelines depend on project complexity, your responsiveness with feedback and content, and any additional features. Rush projects may be available for an additional fee.

To begin your project, we'll need:

• Clear project requirements and goals
• Content (text, images, videos)
• Branding materials (logo, colors, fonts)
• Examples of websites you like
• Access to existing accounts (domain, hosting, if applicable)
• Contact information for collaboration

Don't worry if you don't have everything ready - we'll guide you through the process.

Yes! We build websites with user-friendly content management systems (CMS) that allow you to make updates without technical knowledge. We'll provide:

• Training session on how to use your CMS
• Video tutorials for reference
• Documentation
• Ongoing support if needed

You'll be able to update text, images, blog posts, and more on your own.

Our standard packages include:

• 2-3 rounds of revisions during the design phase
• Minor adjustments during development
• Bug fixes within 30 days after launch

Additional revisions beyond the agreed scope can be added for a fee. We want you to be completely satisfied with the final result.

We offer several options:

• Bugs & Issues: Covered free for 30 days after launch
• Small Changes: Quick updates can be billed hourly
• Ongoing Updates: Monthly maintenance packages
• Major Changes: New project quote

We're here to support you long after your website launches.

Absolutely! All websites we build are fully responsive, meaning they automatically adapt to any screen size - desktop, tablet, or mobile. With over 60% of web traffic coming from mobile devices, we ensure your site looks and works perfectly on all devices.

Yes! Upon full payment, you own:

• The custom design and content
• The developed code specific to your project
• Your domain name and hosting account
• All content and media assets

We retain rights to reusable components, frameworks, and tools we use. Third-party elements (plugins, themes) remain subject to their respective licenses.

If you're on our hosting or maintenance plan:

• We monitor your site 24/7
• You'll be notified immediately of any issues
• We'll work to restore service as quickly as possible
• Regular backups ensure data recovery

If you host elsewhere, contact your hosting provider first, then reach out to us if you need technical assistance.

Yes, we offer reliable hosting solutions with:

• 99.9% uptime guarantee
• SSL certificates included
• Regular backups
• Security monitoring
• Email accounts
• Technical support

You can also use your own hosting provider if you prefer. We can work with any hosting service.

Security is a top priority. We implement:

• SSL certificates (HTTPS encryption)
• Regular security updates
• Secure coding practices
• Firewall protection
• Regular backups
• Malware scanning
• Strong password requirements

We follow industry best practices to protect your website and user data.

Yes! We can integrate various third-party services including:

• Payment gateways (PayPal, Stripe, etc.)
• Email marketing platforms (MailChimp, etc.)
• CRM systems
• Social media platforms
• Analytics tools (Google Analytics, etc.)
• Booking and reservation systems
• Custom APIs

Let us know what integrations you need, and we'll make it work.